Return Policy

Return and Refund Policy

1. Returns and Exchanges Window

Our policy lasts 7 days from the date you receive your items. If 7 days have gone by since your delivery, unfortunately, we cannot offer you a replacement or refund.

2. Quality and Workmanship

We guarantee our workmanship. Any defects or errors on our part (e.g., broken hardware, wrong color sent, stitching failure) will result in a free replacement. You do not need to pay for shipping in these cases.

3. Return Eligibility

Due to the nature of our products, we generally do not accept returns for change of mind or user error, such as:

  • Incorrect selection of sizes (please check our size charts carefully)
  • Incorrect selection of designs or colors
  • Minor color variations (advertised images may differ slightly due to studio lighting; please allow for a 10% difference)

4. Refund and Replacement Process

We are happy to replace your order for the following reasons:

  • The product is flawed/damaged upon arrival
  • The wrong item was shipped
  • The quality is significantly different from what was represented

How to request: Please email us with:

  • Your Order Number
  • A clear photo/video of the product you received
  • Detail shots of the issue (e.g., the defect, the wrong size tag)

Our Customer Service Team will review your claim within 24 hours. If approved, we will provide you with a replacement free of charge or a return address.

5. Evidence Required

To speed up your resolution, please provide the following evidence when contacting us:

  • Wrong Product Shipped: Picture of the item + Picture of the shipping label
  • Size Issue: Picture of the shipping label + Photo of the product measured with a ruler + Photo of the size tag
  • Broken/Damaged: Picture of the broken area + Picture of the shipping packaging

6. Cancellations

If you change your mind, please contact us immediately.

  • 0 – 2 Hours: Full refund / Modification allowed
  • 2 – 24 Hours: Order is in processing. Cancellation is subject to a 10% transaction and management fee
  • After 24 Hours: Order has entered the shipping queue. Unfortunately, we can no longer process cancellations or modifications at this stage

7. Late or Missing Refunds

If you have not received a refund yet:

  • Check your bank account again
  • Contact your credit card company (it may take some time before your refund is officially posted)

If you have done all of this and you still have not received your refund yet, please contact us.