FAQs

Frequently Asked Questions

1. Can I cancel my order?

Orders can only be cancelled within 24 hours of purchasing. No exceptions. We have to order items from other cities and get items from factory. We can only cancel if you ask within 24 hours. To cancel an order please contact us via email.

2. Do you give reship/refund or compensation if my package is stolen?

As listed in our shipping policy, items marked DELIVERED in the tracking we provide you we are not responsible for after the fact. Unfortunately in our industry we are targeted for fraud often so we have to take this approach and we use the tracking and delivery companies to confirm delivery.

3. Do you have any discount code I can use?

We highly recommend subscribing to our newsletter located at the bottom right of the homepage. Our subscribers receive priority access to exclusive discount codes and promotional offers.

4. About Duties and Taxes

All international duties and taxes are the sole responsibility of the customer and are not included at checkout.

5. How can I return/exchange?

We may accept a request for a return within 7 days of the item being delivered (if approved). After this, the items are yours and not eligible for exchange. You can contact us to do an exchange.

6. I received a tracking number but it does not show any status.

We use a variety of methods to ship your items. Due to the nature of our products, they are sometimes detected and rejected for export. This might mean that the original tracking number emailed to you has been rendered invalid. Please contact us if you noticed any anomalies on your tracking status.

7. I want to see some real pictures, is that possible?

Please check our website pictures in this case, all photos are real. However, you can leave a request in your order notes, and we will try to meet your request.

8. My package is missing but the tracking number shows delivered.

Please check with your neighbors or family to see if they helped sign for your package. In addition, contact the delivery company to confirm the final location of the package. If the package is stolen, we are sorry that we cannot provide more help. Please pay attention when the tracking number is available, and contact the delivery person to ensure the package is not placed in an unsafe location.

9. When will I receive the tracking info?

Usually within 3-6 days after payment done. If not, please contact us to know the reason.

10. Why have I not received my tracking number after purchasing?

Your item has most likely shipped as we prioritize our expedited shipping option. But there is no FedEx shipping in the local city where the items ship from, so they must be sent via DHL first, and the tracking will update once it reaches its first stop. Please understand this can take a few extra days, but your items have shipped.